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Engagement - subprocessors

When using the Engagement module from Simployer, the subprocesses below are also relevant. 

The reason we are using these sub processors, in addition to the ones we using for providing the rest of the modules in Simployer, is that Engagement was previously called &frankly - a company and a service that Simployer acquired in 2020 - which was developed and runs on a slightly different technology stack. We have so far chosen to keep these vendors, and will notify you if we do any changes. 

 

List of sub processors for Engagement

Name of subcontractor

Description of processing

Location (storage and access)

Relevant modules
(see clause. 2)

Standard

Reduced Processing*

Amazon Web Services Europe

https://aws.amazon.com 

Provisioning and operations of server and infrastructure services (PaaS)

Data handled: All data handled in the service

EU/EEA (Frankfurt data centers).


Processing is covered
by DPA including Model/Standard Contractual Clauses (SCC).

G

In use

In use

Delighted, LLC

https://delighted.com 

Performs customer satisfaction measurements (Net Promoter
Score)

Data handled: Name, email, basic account details only for randomly selected administrators in our customer accounts, unless customer has opted out of measurements.

USA.

Processing is covered by DPA
including Model/Standard Contractual Clauses (SCC).

G

In use

Reduced Processing*
(not used)

Twilio SendGrid

https://sendgrid.com 

Transactional emails
Data handled: Email address and email activity (receipts, read events), phone numbers (if
provided on specific users)

USA.

Processing is covered by DPA including Model/Standard
Contractual Clauses (SCC).

G

In use

Reduced Processing*
(not used)

Cloudflare Inc

https://www.cloudflare.com/ 


Infrastructure provider (laaS) providing CON, WAF, Network acceleration Standard

Data handled: IP-address & traffic logs

Worldwide (ip-addresses may be logged
on servers globally).

Processing is covered by DPA including
Model/Standard Contractual Clauses (SCC).

 

In use

In use

ZenDesk

https://www.zendesk.com/ 


Support services, providing SaaS tool for support ticket handling

Data handled: Name, email, support ticket details

USA

Processing is covered by DPA including Model/Standard
Contractual Clauses (SCC).

G

In use

Reduced Processing*
(not used)

Google Analytics

https://www.google.com/ 


Traffic analytics and Maps
Data handled: lp-adress & website activity

Worldwide (distributed in EU/EEA and USA)

G

In use

Reduced Processing*
(not used)

OneSignal

https://onesignal.com/ 


Infrastructure provider providing push notification delivery


Data handled: Device identifiers and basic device data for app
users, connected to the users &frankly pseudonymous id (no direct
personally identifiable information such as name, email etc.)

USA

Processing is covered by DPA
including Model/Standard Contractual Clauses (SCC)

G

In use

In use

Sentry

https://sentry.io/ 


Software provider (SaaS) providing logging for errors occurring in
our application for troubleshooting & quality improvements.


Data handled: IP-address, &frankly pseudonymous id, basic user
agent details

USA

Processing is covered by DPA
including Model/Standard Contractual Clauses (SCC)

G

In use

Reduced Processing*
(not used)

Mailjet

https://www.mailjet.com/ 


Transactional emails


Data handled: Email address and email activity (receipts, read
events)

EU/EEA

Processing is covered by DPA
including Model/Standard Contractual Clauses (SCC).

G

In use

In use

Reduced Processing Mode

* If enabled for your account in Engagement, processing will be limited to within EU/EEA and/or
only for anonymized data with the highlighted sub-processors only. Please note reduced
processing may impact our ability to provide our high level of customer success and support,
and will have reduced troubleshooting capabilities.