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Data security

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The Simployer Group consists of the companies  Simployer ASSimployer AB and Simployer Solutions AS, hereafter named as Simployer. This page describes how data security is handled in Simployer.

Simployer has security as its first priority. We have:

  • Long experience . We have developed our procedures and policies based on years of experience in communicating our customers' data safely.
  • Security in all projects . Our high level of expertise contributes to the implementation of security and privacy from the start during all software development and service operations.
  • 5 security layers . Data is secured in 5 different layers - Data, Program, Host, Network and Physical.
  • Proactive monitoring . We and our operating partners are monitoring proactively to identify potential threats, and in addition, we look for irregular events that may indicate threats.
  • Access limitation . Access to production servers is limited to trusted persons at our operating partner and at Simployer.

Hosting providers

Simployer AS use  Embriq AS as a hosting provider. Data is stored inside EU/EEA in Norway, Ireland and Holland.

Capitech uses Smart IT as hosting provider. Data is stored in Norway.

Simployer AB use Microsoft Azure as hosting provider. Data is stored inside EU/EEA in Norway, Ireland and Holland.

Common for all our hosting providers is that they provide modern data centers in physically secured premises. Our servers are protected for fire according to class C1 with redundant power and cooling units. The providers have certified specialists who assist in daily operations and proactive maintenance of operating systems, firewall, antivirus and machine resources.

The services provided consists, among other things, of

  • Rent of server hardware
  • Hardware maintenance and upgrades of BIOS / Firmware
  • Hardware and Basic Software Monitoring (24/7)
  • Updating antivirus software
  • Backup

 

Encryption

All communications where customer data flows over the internet are encrypted with SSL (https). Read more about our certificates .

 

Responsibility for backup

Simployer is responsible for all backup of data, and backup is free of charge and compulsory. The customer cannot chose to do their own customized backup. If the customer requires restore of data due to customer specific needs, Simployer can do restore on request. This is priced separately according to standard price list. 

Backup frequency

Daily 365/year

Current backup regime

Backup generations (valid from 30.04.2022)

  • 7 past days with "point in time" restore
  • Weekly backup last 25 weeks

Max loss of data (valid for changes done after 30.04.2022)

  • 24 hours for data younger than 7 days
  • 1 week for data older than 7 days
  • It’s not possible to revert changes older than 25 weeks

Limitations in backup

If only parts of the customer database is to be restored, our consultancy department may provide its own price quote on this.

Deprecated backup regime

Simployer did a change in its backup regime on April 30th 2022. From This date and until October 24th 2022 the regime of backup generations will be in transition.

Generations (deprecated from 30.04.2022)

  • 7 past days with "point in time" restore
  • 5 past fridays
  • 3 past end of month

Max loss of data (valid for changes done before 30.04.2022)

  • 24 hours for data younger than 7 days
  • 1 week for data older than 7 days
  • 1 month for data older than 1 month

It’s not possible to revert changes older than 3 months